Reporting to the Vice President Client Services, the Lead Quality and Safety Officer is responsible for advancing a comprehensive culture of quality, safety, and compliance throughout CANES Community Care. This role ensures organizational planning and adherence to accreditation standards, emergency codes, emergency planning and infection prevention and control (IPAC) practices, while driving continuous improvement initiatives. The Lead Quality and Safety Officer will work with senior management to develop and execute the Quality Improvement Plan (QIP), champion education and training programs, and foster collaboration across all departments to embed quality and safety into service delivery. Additionally, this position oversees quality and safety incident data monitoring, analysis and performance measurement to inform decision-making, mitigate risk, and promote organizational excellence in quality, safety, and infection control.

The successful candidate will be familiar with community development model used in program planning, delivery, and evaluation, with focus on diversity, equity, and inclusion. They will bring an excellent interpersonal and communication skills as well as artistic talents and skills to be used in program cultural animation. As a member of the Seniors Community Development team, the successful candidate will also participate in team, Unit and House-wide activities as required.

En tant que membre du personnel responsable des services en français, le travailleur ou la travailleuse de soutien francophone sert une population âgée sous la direction de la coordonnatrice des services de soutien communautaires et collabore avec les membres des équipes des programmes de jour, de visites amicales et de loisirs pour fournir des programmes sociaux et de loisirs aux membres adultes de la communauté francophone de Cambridge, de la région de Waterloo et du comté de Wellington et aider ces clients à naviguer dans le système. 

As a strategic leader within VHA’s Integrated Client and Community Care (IC&CC) department, the Senior Director leads high-performing leadership teams that deliver programs and services across Ontario’s central and eastern regions and drives strategic business growth. This role provides visionary leadership to expand service capacity, leads the implementation of high impact improvement initiatives with their teams, cascades a data-first philosophy in operational decision-making and building solid relationships with strategic partners. With a strong operational mindset and a population health approach, the Senior Director leads strategic planning, drives consistency in practices, optimizes operational performance, and develops talent within their portfolio.

The successful candidate will be part of a multi-disciplinary team reporting to the Manager of Community Programs - Adult Day Services (Older Adult Centre). The responsibilities of this position include but are not limited to monitoring the overall day to day functioning of the program and provide orientation/support to program staff, participants, families, and caregivers and assisting in the planning, executing and evaluation of programs that maintain and promote the physical, emotional and cognitive well-being of the Adult Day Services participants.

Community Head Injury Resource Services (CHIRS) is an accredited leader in the provision of community-based support for individuals living with acquired brain injury. CHIRS has an international reputation for developing and implementing services for people living with co-occurring brain injury, substance use and mental health challenges. We are currently seeking a talented, compassionate and dedicated Community Facilitator/Case Manager with a focus on mental health and addiction interventions, to join our Neurobehavioural Intervention Program Community outreach team.

Community Head Injury Resource Services (CHIRS) is an accredited leader in the provision of community-based support for individuals living with acquired brain injury. CHIRS has an international reputation for developing and implementing services for people living with co-occurring brain injury, substance use and mental health challenges. We are currently seeking a talented, compassionate and dedicated Community Facilitator to provide a blend of direct support and case management within one of our community outreach teams.

H-NCSSS is seeking a Regional Program Manager to provide leadership and oversight for community-based services delivered within the Norfolk region.