OCSA Statement on Patient Ombudsman Report
OCSA statement on Patient Ombudsman Report
DOWNLOAD STATEMENT HERETORONTO, August 25, 2021 — On August 23, 2021, the Patient Ombudsman released a Special Report on the COVID-19 pandemic. Once again, the report highlighted that home and community care is the safest place to receive care.
The report cited that each year, approximately 800,000 people receive home and community care through Ontario’s Home and Community Care Support Services organizations and referenced a sector survey that 93% of respondents felt safe to receive home care from their home health care provider during the pandemic.
Since the pandemic began, the home and community care sector has helped keep vulnerable Ontarians safe at home. The sector has pivoted to virtual care, when appropriate and ensured strong Infection Prevention and Control (IPAC) measures to protect workers and clients. This has resulted in our sector having the lowest rates of virus transmission in the health care system.
The report, however, does highlight areas of improvement for infection prevention and control measures and the consequences of high staff attrition rate in the sector. The COVID-19 related complaints to the Patient Ombudsman were most frequently about lack of access to adequate and consistent levels of care that was often related to worker shortages, primarily personal support workers (PSWs).
Staffing in home and community care is in crisis. Front-line staff including PSWs in home and community care are the lowest paid in the health system. This has led many to leave their jobs in home and community care in order to work in other health sectors that are better compensated, creating devastating staff shortages. Home and community care workers need immediate wage parity with other health sectors in order to enable them to keep vulnerable Ontarians receiving care at home safe.
About OCSA
Ontario Community Support Association (OCSA) represents close to 230 not-for-profit organizations that provide home care and community support services that help seniors and people with disabilities live independently in their own homes and communities for as long as possible.
These compassionate and cost-effective services improve quality of life and prevent unnecessary hospitalizations, emergency room visits and premature institutionalization. They are the key to a sustainable health care system for Ontario. For more information, visit http://www.ocsa.on.ca
and https://twitter.com/OCSAtweets.
To arrange an interview and more information please contact:
Eric Mariglia
Manager of Policy, Government and Stakeholder Relations
Ontario Community Support Association
416-256-3010 ext. 227
eric.mariglia@ocsa.on.ca
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Ontario, March 27, 2026 — The Ontario Community Support Association (OCSA) welcomes the Ontario government’s continued investment in home care and community support services as part of the 2026 provincial budget. Building on recent commitments, this investment signals a sustained shift toward strengthening care in the home and community as a central pillar of Ontario’s health system. As demand continues to grow—driven by an aging population, increasing caregiver strain, and sustained pressure across hospitals and long-term care—expanding access to care outside of institutions is critical to improving system flow and long term sustainability. “We are listening closely to what Ontarians are telling us—and so is the government,” said Lori Holloway, CEO of OCSA. “People want to receive care at home and in their communities, surrounded by the people and supports that matter most. This investment reflects that reality and moves us further toward a system designed around where people actually want and need care.” Home care and community support services each play distinct but complementary roles. Home care provides essential clinical and personal care in the home, while community support services focus on prevention, independence, and quality of life through programs such as Meals on Wheels, transportation, adult day programs, and caregiver respite. Together, they form the foundation of a modern, community-based care system that helps people remain at home longer while reducing avoidable hospital use and delaying or preventing long-term care placement. This level of sustained investment has the potential to significantly expand access to care at home, strengthen community capacity, and improve outcomes for individuals and families across the province—while supporting a more balanced and sustainable health system overall. OCSA is committed to working with government and system partners to ensure these investments translate into real improvements in access, stronger community supports, and measurable impact for Ontarians. About OCSA The Ontario Community Support Association represents more than 200 not-for-profit organizations providing home care and community support services across the province. OCSA members deliver essential services that help people live independently, age at home, and reduce pressure on hospitals and long-term care. For media inquiries please contact: Karla Sealy (she/her) Manager of Communications 416-256-3010/1-800-267-6272, ext 242 karla.sealy@ocsa.on.ca

Ontario relies on community health workers every day to treat illness, support mental health, provide care at home, help people live independently, and keep families well, and in many cases, they provide this care 24/7. They care for people of all ages and backgrounds, often with highly complex needs, and they are essential to achieving a sustainable and high performing healthcare system. Closing the wage gap is not simply about fairness; it is about protecting access to care, reducing system pressure, and ensuring Ontario ’ s healthcare investments deliver maximum impact. The ten provincial community health associations are committed to working collaboratively with the government to build a stable, sustainable community health workforce, which supports a stable and sustainable healthcare system, a goal we all share.

