Advocacy

Thank you for your interest in OCSA's advocacy initiatives. Here, you will find policy papers and advocacy documents issued by OCSA, as well as information about the PSW profession and its impact on the home and community care sector.

OCSA has over 220 members in the not-for-profit home and community care sector, many of whom employ Personal Support Workers (PSWs) to deliver essential supports that contribute to bettering the quality of life for Ontarians.

The PSW profession is critical in helping to reduce hallway health care so that patients are able to be discharged safely from hospitals and return to their homes and communities where they want to live.

OCSA Policy Positions & Recommendations

By Karla Sealy 03 Oct, 2022
October, 2022 - The Ontario Community Support Association (OCSA) has published a brief paper Paths Worth Exploring: Four promising practices that integrate Home and Community Care with Primary Care . This paper looks at examples of the integration of Home and Community Care with Primary Care, and highlights a few interesting collaborations. Some of the positive outcomes identified include: A 100% reduction in one client’s ED visits and hospitalizations, compared to the 24 months prior, due to Primary Care Integration with Supportive Housing for those with Acquired Brain Injuries The delivery of nearly 10,000 in-home visits per year, leading to over 1,100 fewer hospital admissions and hospitals days under the multi-agency Senior Care House Calls program We invite you to download the full paper above.
11 Feb, 2022
Staffing crisis threatens home and community care sector with 421% increase in vacant RN positions and 331% increase in vacant PSW positions New survey from the Ontario Community Support Association shows sector frontline staff vacancies nearly tripled from 2020 to 2021 TORONTO, Feb. 10, 2022 - The Ontario Community Support Association (OCSA) is sounding the alarm on the state of their sector with the latest survey* results on staff vacancy rates. According to the recent OCSA member survey results for 2021, across their three top frontline positions (PSWs, RN, RPNs) for both full-time and part-time employment, 17.4% of positions are vacant. This is nearly triple last year's survey results which showed a vacancy rate of 6.8%. As well, 26.1% of all RN positions are vacant, an increase of 421% while 14.2% of full-time PSW positions are currently vacant – this is a 331% increase in vacant full-time PSW positions in the sector. OCSA is a member organization representing more than 220 agencies across Ontario that together support more than one million Ontarians in home and community care services. The sector cares for diverse clients of all ages across the province, with a range of care needs including vulnerable clients on dialysis and home ventilators. Services include nursing care, personal care, rehabilitation, adult day programs, supportive housing/assisted living programs, Meals on Wheels, transportation, transitional care and much more. "Our member organizations can no longer maintain current service levels without adequate resources," says OCSA CEO Deborah Simon. "These are non-profit organizations that rely on government support and fundraising. Many have long waitlists and no staff to service the clients. The shortage has led to longer waitlists, triaging of clients, and the current trajectory will lead to cancellation of programs or services and with it, increased caregiver burden as well as added pressures on long-term care (LTC) and hospitals across Ontario." Staff are leaving the home and community care sector in droves, many to other sectors where there are incentivized opportunities to shore up similar roles in hospitals and LTC. This means PSWs in the home and community care sector have the same education yet make an average of 19% less than PSWs in the hospital sector and 9% less than PSWs working in long-term care. Registered nurses in home and community care also make significantly less despite the same education – an average of $11.00 less per hour, or 32% less than in hospitals. OCSA is calling on the government to urgently address this by: Repealing Bill 124 – Home and Community Care Health Service Providers cannot compete with LTC/Hospitals that are able to pay higher wages for the same staff roles Making pandemic pay permanent Recognizing the massive wage parity issue Striking an urgent task force in the sector to address these HHR issues and report back to government with a system wide plan "We've seen that this crisis has been quietly building as one arm of the system gets funding while the other, which is designed to keep people safe at home and alleviate the burden, is in dire straits. There is no longer any runway," says Simon. "We are sounding the alarm bells before it's too late." About OCSA Celebrating our 30th anniversary, the Ontario Community Support Association (OCSA) represents close to 220 not-for-profit organizations that provide home care and community support services to over one million Ontarians. Our members help seniors and people with disabilities live independently in their own homes and communities for as long as possible. These proactive and cost-effective services improve quality of life and prevent unnecessary hospitalizations, emergency room visits and premature institutionalization. They are the key to a sustainable health care system for Ontario. For more information, visit www.ocsa.on.ca or @OCSATweets. About the Survey* OCSA conducted two surveys, one in February 2021 and one in February 2022. Both surveys had over 60 OCSA member responses. The returned samples represented over 11,000 frontline positions in both surveys. Both surveys asked members to identify the number of FT, PT and casual RN, RPN and PSW/Attendant care positions in their organizations and the number of people filling those positions on December 31st, 2020, January 30st, 2021, December 31st, 2021 and January 30th, 2022. We used December 2020 and December 2021 data due to data completeness. Some entries were missing January 2022 data. For further information: Media Contact: Janice Bedore, Executive Assistant, Janice.bedore@ocsa.on.ca, 1-800-267-6272 ext. 224
By Kimberly Gignac 01 Feb, 2022
To enable people to live well at home and in their community, to protect and optimize hospital and long-term care capacity and to strengthen the front-line workforce, this year the government must invest $677 million into the home and community care sector. This investment would enable three key results: 1) Stem the mass exodus of staff and ensure there is capacity to deliver home and community care services by providing $470 million to increase the salaries of home and community care frontline staff and exempt the entire community health sector from Bill 124. 2) Prevent hospitalizations and early admissions to long-term care as a result of cuts to community support services and independent living services by investing $57 million in community support services base funding. Without this 5% increase, many organizations will either be in financial deficit position or be forced to cut service levels, create of waitlists, or increases to client fees. 3) Enable the clearing of the surgical and procedural backlog by facilitating the delivery of the additional home care volumes announced in the Fall Economic Statement by injecting an additional $150 million directly into home care service providers. Without this 5% rate increase, providers won’t have the necessary infrastructure and operational sustainability to continue delivering services.
By Nalini Cudzilo 07 Dec, 2021
December 7, 2021 Auditor General highlights key opportunities for improvements but misses mark on recommendation for competitive procurement of Assisted Living Services OCSA welcomes the Auditor General’s Audit on Assisted Living Services as this report confirms several of the concerns our members, clients and their caregivers have raised for years. Most notably it makes it clear that the province has not invested enough in the development of assisted living services to improve the performance of the entire health system. We must work together to focus on a system-wide solutions-based approach that benefits the growing numbers of people who urgently need these services to live well at home and in their community. The audit identifies several improvement opportunities related to client safety and health system efficiency. We and our members look forward to working with the Ministry of Health and Ontario Health on these recommendations to build a better health system, one that leverages assisted living services more effectively and allows vulnerable Ontarians to live well at home. The Auditor General’s report makes it clear that we all must work together to focus on a system-wide solutions-based approach that benefits the growing numbers of people who urgently need these services. However, OCSA strongly opposes the Auditor General’s recommendation that funding of these services be allocated through a competitive bidding process. As the province’s experience and the evidence has shown, competitively acquired service delivery of key health service does nothing to improve the quality of care or cost effectiveness of service. Competitive bidding processes are disruptive, create unnecessary turnover in front-line staff, hurts care continuity and quality, and reduces client satisfaction. OCSA strongly rejects this recommendation and implores the government to do the same. “Assisted living services have experienced tremendous growth in the past years due to their success at keeping people at home and in their community” said Deborah Simon, CEO of Ontario Community Support Association. “The recommendations identified in the report are opportunities to strengthen and expand these tremendous services across the province.” About OCSA Ontario Community Support Association (OCSA) represents close to 230 not-for-profit organizations that provide home care and community support services that help seniors and people with disabilities live independently in their own homes and communities for as long as possible. These compassionate and cost-effective services improve quality of life and prevent unnecessary hospitalizations, emergency room visits and premature institutionalization. They are the key to a sustainable health care system for Ontario. For more information, visit www.ocsa.on.ca and https://twitter.com/OCSAtweets . About Assisted Living Services Assisted Living Services enable over 23,000 vulnerable Ontarians such as seniors those with physical disabilities, Acquired Brain Injuries and HIV/Aids to live well at home and in their communities. Through a combination of 24/7 available supports, scheduled personal support services, homemaking and other services, these programs are a less costly alternative to long-term care or hospital care. To arrange an interview and more information please contact: Janice Bedore Executive Assistant janice.bedore@ocsa.on.ca 416-256-3010 1-800-267-6272, ext. 224
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About PSWs

PSWs provide services and direct care to individuals in hospitals, long-term care homes, group homes, retirement homes, supportive living environments and in the client’s home. They work with clients who have a broad spectrum of conditions and health care needs. Services may be provided on a temporary or continuing basis.

PSWs Roles


Examples of the functional tasks performed by PSWs are, but not limited to:

Activities of daily living (ADL) 

Personal care (bathing, feeding, dressing, toileting), transferring (walking), light housekeeping and child care.

Clinical care services

Measuring a client’s blood pressure, temperature or pulse, or taking specimens.

Instrumental activities of daily living (IADL)

Menu planning, shopping, meal prep, providing transportation or accompanying clients, educational and recreational assistance.

Delegated acts

Administration of suppositories, colonic irrigations, enemas (bowel disimpaction), or medications; maintaining inventories; and supervising exercise routines.
Personal support work is unique among health professions in that the scope of the PSW’s duties does not extend beyond what the client could do him/herself, if the client were physically/cognitively able. No other profession’s scope is similarly described.
As such, personal support is not a subset of another profession. Rather it includes skills and abilities performed by many other professions, but always within the overall scope of what the client would/could do if able to do the function.

Personal Support Network of Ontario (PSNO)

OCSA has long been an advocate of PSWs in many different ways. The work of Personal Support Workers is essential to making Ontario’s health care system function.

​PSWs need to be recognized for the outstanding contributions they make every day supporting clients at home, in long term care homes and other settings. PSWs are stronger together and can make a difference!  

Overview

Created specifically for PSWs, PSNO provided access to information, resources and tools to help PSWs do their job better, with more confidence.

​The mission of the PSNO helped personal support service professionals carry out their work more effectively by offering access to information, resources and tools as well as providing opportunities to connect with a network of professionals in the field. We created an environment to share information and bring issues forward as well as the promotion of best practices and high performance in the workplace.

PSNO built a strong, cooperative personal support service sector where providers, managers, trainers and employees were equal contributors to strengthening the profession.
PSW Day - May 19 graphic

Personal Support Worker Day

PSW Day is held every year on May 19. PSWs are the backbone of the health system and approximately 35% of all PSWs in Ontario work in the home and community sector, delivering a range of vital services that reduce the need for more expensive hospital care, emergency room visits, or long-term care. They benefit individual clients, their caregivers, and the health care system as a whole. 
OCSA's not-for-profit members employ thousands of PSWs across the province and we thank them for the amazing work they do supporting Ontarians every day.

Work for life

Ontario Community Support Association, Home Care Ontario and the Government of Ontario have partnered and rolled out a Health Human Resources recruitment campaign focused on raising awareness about the opportunities and benefits of becoming a Personal Support Worker (PSW). 
On their site you’ll find information on the opportunities available in the personal support industry, how easy it is to find work, and the meaningful impact you will have in people’s lives as a PSW. For more information - visit the website: www.workforlife.ca

Up-to-date Resources

For up-to-date information, support and resources on PSWs and their career options, please check out workforlife.ca.
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