OCSP Funds in Action: Community Care Concepts of Woolwich, Wellesley and Wilmot

How one CSS organization used OCSP funding to safeguard hospitals throughout the COVID-19 crisis.

January 24, 2022

While taking preventative actions to safeguard our healthcare system may have been a new concept for the general public, brought to light by COVID-19, it has long been a driving force for Community Support Sector (CSS) organizations.
 
Such is the case for Community Care Concepts of Woolwich, Wellesley and Wilmot, the only CSS provider across three townships and rural Waterloo Region. “We are the go-to organization for supporting seniors, or what we would call ‘adults with unique needs’ to live in their homes,” Executive Director Cathy Harrington explains.  
 
These supports include home care services like light housekeeping or home maintenance assistance, nutrition programs like Meals on Wheels, transportation services to help seniors and adults with disabilities attend their medical appointments, and respite and adult day programs, which afford family caregivers essential rest and support.
 
Cathy explains that, without services like the ones they offer, vulnerable individuals would struggle, putting physical and financial pressure on other parts of the healthcare system. “They would be contacting their physician, if they had one, they'd be showing up in Emerge. Their needs would be escalating to a certain point that they would become much more in a state of crisis.”
 
But individuals in need don’t always approach organizations like Community Care Concepts of Woolwich, Wellesley and Wilmot for help. Sometimes, they don’t know help is available, or worry that it will come at a cost. “Many people fear that someone will assess them, and decide that they can't stay in their own home,” Cathy says. The reality is, CSS organizations will not remove folks from their homes– in fact, their aim is to do the exact opposite. Helping people age at home – and keeping them out of hospitals and long-term care – is exactly what the community care sector excels at. 
 
With a catchment area spanning a large, rural geography, and an aging population, where “two of the three townships that we serve have a higher percentage of older adults than in the rest of the region,” connecting their services with the people who need them the most can be challenging for Community Care Concepts of Woolwich, Wellesley and Wilmot.
 
To help, they’ve developed a network of community partnerships to connect with potential clients as efficiently as possible—a system that prepared them well for the past couple of years. “The pandemic really shone a spotlight on our need to work together,” Cathy says, “For us, it's trying to figure out…what other services [folks are] already engaged with, and how we can work with those other providers to complement the work that they're doing.”
A bunch of red and green bags filled with food

One opportunity to do this came through long-standing partnerships with the local police and bylaw officers. “Working with the Waterloo Regional Police Services and our local Community Resource Officer, we provided care packages that could be distributed as they were dispatched to calls and vulnerable residents were identified,” Cathy says. “With support of OCSP funding, the Community Resource Officer identified an elderly client who did not have access to food. The care package provided immediate support until the individual could be linked to subsidized meals through Meals on Wheels and additional supports.”

 

Another form of outreach this year was working with a local group called Stuffin Stockings. By helping to deliver stockings of donated goods to vulnerable individuals, Community Care Concepts of Woolwich, Wellesley and Wilmot was able to connect with close to 300 people who could potentially use their services.

While reaching and helping people who need it is always a win for Community Care Concepts, the risk that a growing number of people may become reliant on their services comes with a new set of challenges. “I think that the challenge for us is, what happens after the end of [the Ontario Community Support] program? Because we have attracted far more individuals than we would have been serving before, [who] all have very real needs. And those needs will not go away when the funding [ends],” Cathy says. “How do we sustain that?”

 

Although Ontario’s strong Home and Community Support Sector is vital for a sustainable health system, precarious funding puts the future of programs like these in serious jeopardy – and puts the entire health system at risk. “We were so thankful to have the Ontario Community Support Program, because it gave us additional flexibility, to be able to truly respond to those needs that were out there,” Cathy says. “But…the needs continue to climb. And long after the program is over, we'll have to continue to figure out as an organization how we respond to those needs.”


While the future may be uncertain, Community Care Concepts of Woolwich, Wellesley and Wilmot, like so many CSS organizations, is leaning on its strengths to find the way forward: resilience, productive partnerships, and a strong sense of what vulnerable people need locally, on the ground.

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By Karla Sealy April 9, 2026
Ontario, Canada — April 1, 2026 — The Ontario Community Support Association (OCSA) and the Ontario SPCA and Humane Society (Ontario SPCA) are launching a new partnership to support seniors and their pets by delivering pet food alongside Meals on Wheels deliveries. This collaboration brings together community support providers and animal welfare services to address a practical challenge faced by many older adults—accessing pet food due to limited mobility, fixed incomes, or transportation barriers. By leveraging existing Meals on Wheels routes, volunteers can now also deliver pet supplies donated by the Ontario SPCA during their regular visits. The initiative is being introduced through an initial pilot with a small group of participating providers, including Meals on Wheels Sudbury, and Meals on Wheels Cornwall, which has already completed its first pet food deliveries to local seniors. “Meals on Wheels programs do far more than deliver food, they are a vital connection point into the community,” said Lori Holloway, CEO of OCSA. “This partnership reflects how organizations can work together to respond to real, everyday challenges seniors face. It’s a practical example of how community-based care supports the whole person, not just clinical needs.” “Pets are family, and we know the positive impact they have on people’s mental and emotional health,” said Jennifer Bluhm, VP, Community Outreach, Ontario SPCA and Humane Society. “This partnership helps remove barriers so seniors can continue to enjoy the companionship of their pets.” The program is already making an impact at the community level, with local providers seeing firsthand how small supports can improve quality of life for clients. “Pets can play a powerful role in reducing the isolation many seniors experience,” said Tammi Lear, Executive Director, Meals on Wheels Sudbury. “Meals on Wheels Sudbury is excited to partner with the Ontario SPCA and Humane Society to help keep our seniors healthy, connected, and able to remain in their homes with their pets.” “Meals on Wheels Cornwall is proud to be the first organization to pilot this program with the Ontario SPCA,” said Andree-Ann Morin, Meals on Wheels Coordinator, Glen Stor Dun Lodge. “This pilot program recognizes that food security doesn’t stop with the individual — it includes the pets who bring comfort and companionship. Thanks to the Ontario SPCA, we’ve already been able to help clients who were struggling with the cost, access, and special dietary needs of their pets. Even with just a few clients so far, we’ve seen how removing this worry can improve overall wellbeing.” Evidence shows that pets can reduce loneliness and support mental well-being among older adults. Small, practical supports like this can play an important role in maintaining health, preventing more complex needs over time, and improving client outcomes. This new partnership demonstrates the potential of cross-sector collaboration to better support seniors aging at home, while strengthening connections between health, community, and social supports. OCSA and the Ontario SPCA will continue working together to explore opportunities to expand the program with additional community partners across Ontario. Media Contact: Karla Sealy Ontario Community Support Association (OCSA) karla.sealy@ocsa.on.ca 416-256-3010 / 1-800-267-6272 ext. 242 About the Ontario Community Support Association (OCSA) The Ontario Community Support Association (OCSA) is the leading voice for home and community care in Ontario, representing hundreds of not-for-profit organizations delivering both home care and community support services across the province. OCSA members provide essential services including nursing, personal support and therapies; Meals on Wheels, transportation, caregiver supports, and other programs that help people remain safely in their homes and communities. Serving over one million Ontarians each year, OCSA works with government and system partners to advance integrated, community-based care as a cornerstone of a sustainable health system. About the Ontario SPCA and Humane Society The Ontario SPCA and Humane Society is a registered charity that has been operating for more than 150 years. The organization provides care, comfort, and compassion to animals in need in communities across Ontario, and works to keep pets and people together through a variety of community support services, education, and animal wellness initiatives.
By Karla Sealy March 27, 2026
Ontario, March 27, 2026 — The Ontario Community Support Association (OCSA) welcomes the Ontario government’s continued investment in home care and community support services as part of the 2026 provincial budget. Building on recent commitments, this investment signals a sustained shift toward strengthening care in the home and community as a central pillar of Ontario’s health system. As demand continues to grow—driven by an aging population, increasing caregiver strain, and sustained pressure across hospitals and long-term care—expanding access to care outside of institutions is critical to improving system flow and long term sustainability. “We are listening closely to what Ontarians are telling us—and so is the government,” said Lori Holloway, CEO of OCSA. “People want to receive care at home and in their communities, surrounded by the people and supports that matter most. This investment reflects that reality and moves us further toward a system designed around where people actually want and need care.” Home care and community support services each play distinct but complementary roles. Home care provides essential clinical and personal care in the home, while community support services focus on prevention, independence, and quality of life through programs such as Meals on Wheels, transportation, adult day programs, and caregiver respite. Together, they form the foundation of a modern, community-based care system that helps people remain at home longer while reducing avoidable hospital use and delaying or preventing long-term care placement. This level of sustained investment has the potential to significantly expand access to care at home, strengthen community capacity, and improve outcomes for individuals and families across the province—while supporting a more balanced and sustainable health system overall. OCSA is committed to working with government and system partners to ensure these investments translate into real improvements in access, stronger community supports, and measurable impact for Ontarians. About OCSA The Ontario Community Support Association represents more than 200 not-for-profit organizations providing home care and community support services across the province. OCSA members deliver essential services that help people live independently, age at home, and reduce pressure on hospitals and long-term care. For media inquiries please contact: Karla Sealy (she/her) Manager of Communications 416-256-3010/1-800-267-6272, ext 242 karla.sealy@ocsa.on.ca 
By Karla Sealy March 2, 2026
Province-wide campaign highlights Meals on Wheels as essential to community care
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