OCSP Funds in Action: Meals On Wheels (Sudbury) and Senior Persons Living Connected.

How two Community Support Service Organizations used OCSP funds to make a meaningful difference in their communities.

September 7, 2021

In any given year, numerous vulnerable seniors and adults with disabilities request help accessing food in Ontario communities. But with the onset of the COVID-19 pandemic, demand for Meals on Wheels programs increased provincially by nearly 90,000 meals a month. 

In April 2020, shortly after the province of Ontario locked down for the first time, the Ministry of Seniors and Accessibility announced the Ontario Community Support Program (OCSP), a $16 million dollar investment over two years administered by the Ontario Community Support Association (OCSA) to help meet the surge in demand for delivered meals and essentials like medication for vulnerable individuals isolating at home. 

Anyone who has used Meals on Wheels knows it’s much more than a food delivery program. Largely facilitated by volunteers, an important aspect of the MOW program is the wellness check-in, and human connection it provides to seniors, persons with disabilities and other individuals in need of assistance. 

Meals on Wheels (Sudbury) and Senior Persons Living Connected (SPLC) are two of the community support service organizations that applied for OCSP funds early in the program. Based in very different regions of Ontario, they faced unique challenges in supporting their clients, and each planned to use their OCSP funds in a way that would make a meaningful difference in their community.

Founded in 1971, Meals on Wheels (Sudbury) will celebrate its 50th anniversary this fall. Based in Sudbury, Ontario, the largest geographical municipality in Ontario and home to 330 lakes, the organization helps folks remain independent in their homes by delivering daily nutritious meals to their doorstep.
MOW (Sudbury) Volunteer Coordinator, Jonah D'Angelo with a Volunteer

Following the onset of COVID-19, Meals on Wheels (Sudbury) — like many community support service organizations — saw its intake numbers more than double, and the OCSP funding ensured the organization could handle the uptick, in their case, by expanding delivery routes and increasing their numbers to serve clients in need.  


Additionally, they saw an opportunity to start a grocery program for their clients. Forming partnerships with local grocers and setting up charge accounts for participating clients, the organization uses volunteers to shop during the safest dates and times, and then invoices clients monthly to remain contactless. 


This service, borne out of the desire to keep vulnerable community-members safe in their homes, has been wildly popular with community-members, and Shannon Ketchabaw, Executive Director of MOW (Sudbury), says clients have already expressed concerns about the program ending. “We couldn’t do it before because we didn’t have the capacity to do so, or the money required to do it...but I am making arrangements to keep it going moving forward,” she explained.


“We don’t have an abundance of clients but we have regular clients that are reliant on it. They have health care needs, this service is beneficial to them and they need it,” she expands, “But without certain funding in place, I don’t know that we would be where we are today. Without the OCSP funding, and the support of our community, we would probably have been in a lot more trouble.” 

Like Meals on Wheels (Sudbury), Senior Persons Living Connected (SPLC) applied for OCSP funds early in the pandemic. Located in Scarborough, an area of the GTA known for its multiculturalism, SPLC facilitated a popular Congregate Dining Program in the pre-COVID-19 days, which brought seniors from diverse cultural backgrounds together to enjoy a variety of culturally-specific meals. Physical distancing measures brought the program to an indefinite halt.


Recognizing the power of food to provide comfort in times of uncertainty, Senior Persons Living Connected applied for OCSP funding so they could expand their service territory and bring a taste of home into the homes of their clients.


Understanding that our most cherished meals aren’t one size fits all, SPLC partnered with local restaurants in Scarborough to add authentic Korean and South Asian options to their Meals on Wheels deliveries, as well as putting together culturally-specific grocery baskets, thinking of their Korean and South Asian clients who might want to cook their favourite food at home.


When Senior Persons Living Connected shifted their Meals on Wheels program to contactless delivery for the safety of their clients and volunteers, they knew they had to do something to replace the missing component of human connection—now more important than ever during this time of isolation, stress, and uncertainty, but increasingly difficult as a result of a diminished, largely-senior volunteer-force and physical distancing measures.


And so, the staff came up with a clever idea to safely bring a personal touch into the homes of their clients. Amanda Falotico, SPLC’s Director of Care shares that inspiration struck when a staff member noticed children’s drawings and messages of hope decorating neighbourhood windows. She explains, “They thought that similar thank you notes and drawings by children would really be appreciated by SPLC’s senior clients who are staying at home and unable to see their own grandchildren or youngest extended family members.”


A child 's drawing says we are here for you keep smiling and be silly


The large cards, perfect for displaying on the fridge, feature vibrant drawings by the children of SPLC employees on the front, and encouraging messages in a variety of languages on the back, representing the culturally diverse community members who access their services. Grocery basket deliveries also include a donated hand-sewn face mask, along with instructions for proper use.


Maybe we are not here to see each other but to see each other through


Of the impact the OCSP has had on vulnerable members of the community, Amanda explains, “[It] reduces their burden to shop for groceries and cook, and enables them to stay at home and stay safe during the pandemic.” 


Meals on Wheels (Sudbury) and Senior Persons Living Connected are just two of 136 community support service organizations who’ve received the OCSP emergency funding to help their community members. The unique way each organization has chosen to use their funding however, speaks to what makes the community support service sector so special: their intimate knowledge of their communities, and desire to make a meaningful difference in the lives of their clients.


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By Karla Sealy April 9, 2026
Ontario, Canada — April 1, 2026 — The Ontario Community Support Association (OCSA) and the Ontario SPCA and Humane Society (Ontario SPCA) are launching a new partnership to support seniors and their pets by delivering pet food alongside Meals on Wheels deliveries. This collaboration brings together community support providers and animal welfare services to address a practical challenge faced by many older adults—accessing pet food due to limited mobility, fixed incomes, or transportation barriers. By leveraging existing Meals on Wheels routes, volunteers can now also deliver pet supplies donated by the Ontario SPCA during their regular visits. The initiative is being introduced through an initial pilot with a small group of participating providers, including Meals on Wheels Sudbury, and Meals on Wheels Cornwall, which has already completed its first pet food deliveries to local seniors. “Meals on Wheels programs do far more than deliver food, they are a vital connection point into the community,” said Lori Holloway, CEO of OCSA. “This partnership reflects how organizations can work together to respond to real, everyday challenges seniors face. It’s a practical example of how community-based care supports the whole person, not just clinical needs.” “Pets are family, and we know the positive impact they have on people’s mental and emotional health,” said Jennifer Bluhm, VP, Community Outreach, Ontario SPCA and Humane Society. “This partnership helps remove barriers so seniors can continue to enjoy the companionship of their pets.” The program is already making an impact at the community level, with local providers seeing firsthand how small supports can improve quality of life for clients. “Pets can play a powerful role in reducing the isolation many seniors experience,” said Tammi Lear, Executive Director, Meals on Wheels Sudbury. “Meals on Wheels Sudbury is excited to partner with the Ontario SPCA and Humane Society to help keep our seniors healthy, connected, and able to remain in their homes with their pets.” “Meals on Wheels Cornwall is proud to be the first organization to pilot this program with the Ontario SPCA,” said Andree-Ann Morin, Meals on Wheels Coordinator, Glen Stor Dun Lodge. “This pilot program recognizes that food security doesn’t stop with the individual — it includes the pets who bring comfort and companionship. Thanks to the Ontario SPCA, we’ve already been able to help clients who were struggling with the cost, access, and special dietary needs of their pets. Even with just a few clients so far, we’ve seen how removing this worry can improve overall wellbeing.” Evidence shows that pets can reduce loneliness and support mental well-being among older adults. Small, practical supports like this can play an important role in maintaining health, preventing more complex needs over time, and improving client outcomes. This new partnership demonstrates the potential of cross-sector collaboration to better support seniors aging at home, while strengthening connections between health, community, and social supports. OCSA and the Ontario SPCA will continue working together to explore opportunities to expand the program with additional community partners across Ontario. Media Contact: Karla Sealy Ontario Community Support Association (OCSA) karla.sealy@ocsa.on.ca 416-256-3010 / 1-800-267-6272 ext. 242 About the Ontario Community Support Association (OCSA) The Ontario Community Support Association (OCSA) is the leading voice for home and community care in Ontario, representing hundreds of not-for-profit organizations delivering both home care and community support services across the province. OCSA members provide essential services including nursing, personal support and therapies; Meals on Wheels, transportation, caregiver supports, and other programs that help people remain safely in their homes and communities. Serving over one million Ontarians each year, OCSA works with government and system partners to advance integrated, community-based care as a cornerstone of a sustainable health system. About the Ontario SPCA and Humane Society The Ontario SPCA and Humane Society is a registered charity that has been operating for more than 150 years. The organization provides care, comfort, and compassion to animals in need in communities across Ontario, and works to keep pets and people together through a variety of community support services, education, and animal wellness initiatives.
By Karla Sealy March 27, 2026
Ontario, March 27, 2026 — The Ontario Community Support Association (OCSA) welcomes the Ontario government’s continued investment in home care and community support services as part of the 2026 provincial budget. Building on recent commitments, this investment signals a sustained shift toward strengthening care in the home and community as a central pillar of Ontario’s health system. As demand continues to grow—driven by an aging population, increasing caregiver strain, and sustained pressure across hospitals and long-term care—expanding access to care outside of institutions is critical to improving system flow and long term sustainability. “We are listening closely to what Ontarians are telling us—and so is the government,” said Lori Holloway, CEO of OCSA. “People want to receive care at home and in their communities, surrounded by the people and supports that matter most. This investment reflects that reality and moves us further toward a system designed around where people actually want and need care.” Home care and community support services each play distinct but complementary roles. Home care provides essential clinical and personal care in the home, while community support services focus on prevention, independence, and quality of life through programs such as Meals on Wheels, transportation, adult day programs, and caregiver respite. Together, they form the foundation of a modern, community-based care system that helps people remain at home longer while reducing avoidable hospital use and delaying or preventing long-term care placement. This level of sustained investment has the potential to significantly expand access to care at home, strengthen community capacity, and improve outcomes for individuals and families across the province—while supporting a more balanced and sustainable health system overall. OCSA is committed to working with government and system partners to ensure these investments translate into real improvements in access, stronger community supports, and measurable impact for Ontarians. About OCSA The Ontario Community Support Association represents more than 200 not-for-profit organizations providing home care and community support services across the province. OCSA members deliver essential services that help people live independently, age at home, and reduce pressure on hospitals and long-term care. For media inquiries please contact: Karla Sealy (she/her) Manager of Communications 416-256-3010/1-800-267-6272, ext 242 karla.sealy@ocsa.on.ca 
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