OCSP Funds in Action: Meals On Wheels (Sudbury) and Senior Persons Living Connected.

How two Community Support Service Organizations used OCSP funds to make a meaningful difference in their communities.

September 7, 2021

In any given year, numerous vulnerable seniors and adults with disabilities request help accessing food in Ontario communities. But with the onset of the COVID-19 pandemic, demand for Meals on Wheels programs increased provincially by nearly 90,000 meals a month. 

In April 2020, shortly after the province of Ontario locked down for the first time, the Ministry of Seniors and Accessibility announced the Ontario Community Support Program (OCSP), a $16 million dollar investment over two years administered by the Ontario Community Support Association (OCSA) to help meet the surge in demand for delivered meals and essentials like medication for vulnerable individuals isolating at home. 

Anyone who has used Meals on Wheels knows it’s much more than a food delivery program. Largely facilitated by volunteers, an important aspect of the MOW program is the wellness check-in, and human connection it provides to seniors, persons with disabilities and other individuals in need of assistance. 

Meals on Wheels (Sudbury) and Senior Persons Living Connected (SPLC) are two of the community support service organizations that applied for OCSP funds early in the program. Based in very different regions of Ontario, they faced unique challenges in supporting their clients, and each planned to use their OCSP funds in a way that would make a meaningful difference in their community.

Founded in 1971, Meals on Wheels (Sudbury) will celebrate its 50th anniversary this fall. Based in Sudbury, Ontario, the largest geographical municipality in Ontario and home to 330 lakes, the organization helps folks remain independent in their homes by delivering daily nutritious meals to their doorstep.
MOW (Sudbury) Volunteer Coordinator, Jonah D'Angelo with a Volunteer

Following the onset of COVID-19, Meals on Wheels (Sudbury) — like many community support service organizations — saw its intake numbers more than double, and the OCSP funding ensured the organization could handle the uptick, in their case, by expanding delivery routes and increasing their numbers to serve clients in need.  


Additionally, they saw an opportunity to start a grocery program for their clients. Forming partnerships with local grocers and setting up charge accounts for participating clients, the organization uses volunteers to shop during the safest dates and times, and then invoices clients monthly to remain contactless. 


This service, borne out of the desire to keep vulnerable community-members safe in their homes, has been wildly popular with community-members, and Shannon Ketchabaw, Executive Director of MOW (Sudbury), says clients have already expressed concerns about the program ending. “We couldn’t do it before because we didn’t have the capacity to do so, or the money required to do it...but I am making arrangements to keep it going moving forward,” she explained.


“We don’t have an abundance of clients but we have regular clients that are reliant on it. They have health care needs, this service is beneficial to them and they need it,” she expands, “But without certain funding in place, I don’t know that we would be where we are today. Without the OCSP funding, and the support of our community, we would probably have been in a lot more trouble.” 

Like Meals on Wheels (Sudbury), Senior Persons Living Connected (SPLC) applied for OCSP funds early in the pandemic. Located in Scarborough, an area of the GTA known for its multiculturalism, SPLC facilitated a popular Congregate Dining Program in the pre-COVID-19 days, which brought seniors from diverse cultural backgrounds together to enjoy a variety of culturally-specific meals. Physical distancing measures brought the program to an indefinite halt.


Recognizing the power of food to provide comfort in times of uncertainty, Senior Persons Living Connected applied for OCSP funding so they could expand their service territory and bring a taste of home into the homes of their clients.


Understanding that our most cherished meals aren’t one size fits all, SPLC partnered with local restaurants in Scarborough to add authentic Korean and South Asian options to their Meals on Wheels deliveries, as well as putting together culturally-specific grocery baskets, thinking of their Korean and South Asian clients who might want to cook their favourite food at home.


When Senior Persons Living Connected shifted their Meals on Wheels program to contactless delivery for the safety of their clients and volunteers, they knew they had to do something to replace the missing component of human connection—now more important than ever during this time of isolation, stress, and uncertainty, but increasingly difficult as a result of a diminished, largely-senior volunteer-force and physical distancing measures.


And so, the staff came up with a clever idea to safely bring a personal touch into the homes of their clients. Amanda Falotico, SPLC’s Director of Care shares that inspiration struck when a staff member noticed children’s drawings and messages of hope decorating neighbourhood windows. She explains, “They thought that similar thank you notes and drawings by children would really be appreciated by SPLC’s senior clients who are staying at home and unable to see their own grandchildren or youngest extended family members.”


A child 's drawing says we are here for you keep smiling and be silly


The large cards, perfect for displaying on the fridge, feature vibrant drawings by the children of SPLC employees on the front, and encouraging messages in a variety of languages on the back, representing the culturally diverse community members who access their services. Grocery basket deliveries also include a donated hand-sewn face mask, along with instructions for proper use.


Maybe we are not here to see each other but to see each other through


Of the impact the OCSP has had on vulnerable members of the community, Amanda explains, “[It] reduces their burden to shop for groceries and cook, and enables them to stay at home and stay safe during the pandemic.” 


Meals on Wheels (Sudbury) and Senior Persons Living Connected are just two of 136 community support service organizations who’ve received the OCSP emergency funding to help their community members. The unique way each organization has chosen to use their funding however, speaks to what makes the community support service sector so special: their intimate knowledge of their communities, and desire to make a meaningful difference in the lives of their clients.


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More Updates

By Karla Sealy January 16, 2026
Ottawa, Ontario – [January 14, 2026] — The Ontario Community Support Association (OCSA) is calling on the provincial government to prioritize sustained investment in Home Care and Community Support Services in the 2026 Ontario Budget. Without action, seniors will lose essential services and hospital emergency rooms will face even greater pressures. Appearing today before the Standing Committee on Finance and Economic Affairs, OCSA CEO Lori Holloway highlighted that community-based care is a cornerstone of Ontario’s health system—keeping people healthy at home, enabling them to age with dignity and preventing unnecessary hospital and long-term care admissions. “Without new investment in Community Support Services, seniors will lose meals and personal care services, caregivers will lose day programs for their loved ones, and hospital beds will fill up as more people are stuck waiting for care that should be delivered at home,” said Holloway. OCSA represents more than 200 not-for-profit home care and community care providers across Ontario, delivering services such as high-needs home care, Meals on Wheels, assisted living, transportation to medical appointments, adult day programs for people living with dementia, and respite supports for caregivers. While the province has made recent investments in home care expansion, OCSA emphasized that these gains are fragile if the community supports that enable people to remain safely at home are allowed to erode. Community Support Services account for less than two per cent of Ontario’s total health budget, yet received no funding increase in Budget 2025 . As a result, many providers are already planning service reductions or facing difficult decisions, including reducing meal delivery routes, limiting day programs and respite services, scaling back transportation programs, and closing adult day programs for part of the week. In turn, service reductions will place additional strain on working caregivers, 69% of whom are experiencing burnout and nearly half of whom are considering leaving the workforce to care for their loved ones. “These are not abstract risks,” Holloway said. “They are real service reductions being planned right now in communities across the province.” When community supports are unavailable, patients end up in hospital and/or remain in hospital beds longer—not because they need acute care, but because the services required for safe discharge do not exist. A hospital Alternate Level of Care (ALC) bed costs approximately $730 per day , compared to $103 per day for home and community care. Ontario’s aging demographics make the issue increasingly urgent. Nearly one in five Ontarians is now over the age of 65 , and the senior population is expected to grow significantly over the next decade. OCSA is urging the government to immediately: Sustain home care through a renewed multi-year investment of $442 million investment annually, and predictable funding; Invest $150 million annually to stabilize Community Support Services and prevent service cuts; and Address workforce shortages by closing the wage gap facing community health workers, who earn 23 to 46 per cent less than their hospital counterparts. “Ontario cannot build its way out of an aging population with hospitals and long-term care beds alone,” Holloway said. “Care delivered at home and in the community is where people want to be, and it is the most cost-effective and compassionate approach for the health system.” About the Ontario Community Support Association The Ontario Community Support Association represents more than 200 not-for-profit organizations providing home care and community support services across the province. OCSA members deliver essential services that help people live independently, age at home, and reduce pressure on hospitals and long-term care. For more information visit www.ocsa.on.ca or @OCSATweets For media inquiries please contact: Karla Sealy (she/her) Manager of Communications 416-256-3010/1-800-267-6272, ext 242 karla.sealy@ocsa.on.ca
By Davina Yawson November 7, 2025
Toronto, ON – The Ontario Community Support Association (OCSA) welcomes the Government of Ontario’s announcement in the 2025 Fall Economic Statement of a $1.1 billion investment to protect and expand home care services. This significant commitment demonstrates government’s recognition of the vital role that home and community care plays in the province’s healthcare system. “The Ontario Community Support Association welcomes this significant investment in home care. Previous funding commitments have helped stabilize the sector, supporting a measurable reduction in staff turnover and fewer missed care visits. These improvements mean more Ontarians are receiving the care they need, when and where they need it. We encourage the government to continue to invest in programs like Hospital to Home and organizations that bring together home care, community support, and independent living services, which are essential to building a system that keeps people healthy, connected, and cared for at home.” — Lori Holloway, Chief Executive Officer, Ontario Community Support Association As the province looks ahead, OCSA stands ready to collaborate with the Ministry of Health and system partners to advance innovative models that integrate home care, community support, and independent living services. Together, these efforts will help build a sustainable, connected system that keeps people healthy and cared for at home. About the Ontario Community Support Association (OCSA) OCSA represents the full spectrum of organizations that deliver home and community support services across Ontario, helping people live independently and with dignity where they want to be—at home. Through advocacy, research, and member collaboration, OCSA works to strengthen the sector and build a more connected, person-centered health system. Media Contact: Karla Sealy Ontario Community Support Association Email: karla.sealy@ocsa.on.ca Website: www.ocsa.on.ca
The logo for the ontario community support association
By Davina Yawson June 13, 2025
 With Ontario’s senior population expected to nearly double by 2046, the need for coordinated, community-based care has never been more urgent. OCSA’s latest policy paper outlines a practical roadmap for scaling Healthy Ageing Community Hubs—integrated models that deliver health, social, and housing supports to help older adults age safely at home. The paper identifies six key policy recommendations: integrated and flexible funding, expansion of existing models, streamlined regulation, digital health integration, empowered local leadership, and province-wide service mapping. These hubs are already demonstrating improved outcomes—from reduced hospital use to higher client satisfaction—but scaling them requires system-level action. This paper is a call to policymakers, health system leaders, and community organizations to build on what works.
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