Open Letter on the Staffing Supply Accelerator Group

Open Letter on the Staffing Supply Accelerator Group

Download PDF of Letter
March 18, 2021

Dear Deputy Premier Elliott and Minister Fullerton, 

OCSA appreciates and understands the government’s reasoning in developing a Staffing Supply Accelerator Group to help recruit and train more personal support workers (PSWs), registered practical nurses (RPNs) and registered nurses (RNs) to meet the targets of the government’s long-term care (LTC) staffing plan. When the plan was first released in December, we noted that without a collaborative approach, the home and community care workforce would be negatively impacted having a disastrous effect on vulnerable Ontarians that rely on our sector to live safely in their homes and communities.

Since the plan’s release, our situation has become progressively more dire. Home and community care organizations are facing staffing shortages that are reaching a crisis point. Some providers are losing nurses and PSWs in numbers unheard of in the past and some large providers are unable to accept referrals due to lack of available staff. Without a comprehensive solution that includes our sector, vulnerable seniors and people with disabilities living at home will be left to fend for themselves; our sector needs a seat at the table.
Actions taken by the government must recognize the interdependencies between various health sectors and ensure a stable and resilient workforce across our health system. The workforce, particularly personal support workers, have historically worked between the two sectors of home and community services and long-term care.

As you know, the Canadian Institute for Health Information has reported that 8% of newly admitted residents to long-term care in Ontario could have been kept at home with the right supports in place; that is close to 8,000 Ontarians. However, the home and community sector cannot keep vulnerable people safe at home without appropriate staffing or funding. 

Disparities in compensation have led many front-line workers leaving to work in other higher-paying sectors. The number of vacant positions for RNs, RPNs and PSWs across the sector grew by 14.5% between November 30, 2020 and December 31, 2020. 

Our sector’s workforce, which should be better utilized by the government, is not being provided adequate incentives or opportunities. Historically, lower compensation rates and mass shortages, in addition to the LTC staffing plan, will only compound the challenges for the home and community care sector if our workforce is not considered. 

OCSA would appreciate the opportunity to arrange a meeting with both of you to discuss the impacts of implementing this human resource initiative and the urgent need to add our voice to the Staffing Supply Accelerator Group to ensure that the needs of vulnerable Ontarians who want to live safely in their homes and communities are raised at the table. 

Sincerely,
Deborah Simon,
CEO, Ontario Community Support Association

Share

More Updates

By Davina Yawson February 13, 2026
Ontario relies on community health workers every day to treat illness, support mental health, provide care at home, help people live independently, and keep families well, and in many cases, they provide this care 24/7. They care for people of all ages and backgrounds, often with highly complex needs, and they are essential to achieving a sustainable and high performing healthcare system. Closing the wage gap is not simply about fairness; it is about protecting access to care, reducing system pressure, and ensuring Ontario ’ s healthcare investments deliver maximum impact. The ten provincial community health associations are committed to working collaboratively with the government to build a stable, sustainable community health workforce, which supports a stable and sustainable healthcare system, a goal we all share.
By Karla Sealy January 16, 2026
Ottawa, Ontario – [January 14, 2026] — The Ontario Community Support Association (OCSA) is calling on the provincial government to prioritize sustained investment in Home Care and Community Support Services in the 2026 Ontario Budget. Without action, seniors will lose essential services and hospital emergency rooms will face even greater pressures. Appearing today before the Standing Committee on Finance and Economic Affairs, OCSA CEO Lori Holloway highlighted that community-based care is a cornerstone of Ontario’s health system—keeping people healthy at home, enabling them to age with dignity and preventing unnecessary hospital and long-term care admissions. “Without new investment in Community Support Services, seniors will lose meals and personal care services, caregivers will lose day programs for their loved ones, and hospital beds will fill up as more people are stuck waiting for care that should be delivered at home,” said Holloway. OCSA represents more than 200 not-for-profit home care and community care providers across Ontario, delivering services such as high-needs home care, Meals on Wheels, assisted living, transportation to medical appointments, adult day programs for people living with dementia, and respite supports for caregivers. While the province has made recent investments in home care expansion, OCSA emphasized that these gains are fragile if the community supports that enable people to remain safely at home are allowed to erode. Community Support Services account for less than two per cent of Ontario’s total health budget, yet received no funding increase in Budget 2025 . As a result, many providers are already planning service reductions or facing difficult decisions, including reducing meal delivery routes, limiting day programs and respite services, scaling back transportation programs, and closing adult day programs for part of the week. In turn, service reductions will place additional strain on working caregivers, 69% of whom are experiencing burnout and nearly half of whom are considering leaving the workforce to care for their loved ones. “These are not abstract risks,” Holloway said. “They are real service reductions being planned right now in communities across the province.” When community supports are unavailable, patients end up in hospital and/or remain in hospital beds longer—not because they need acute care, but because the services required for safe discharge do not exist. A hospital Alternate Level of Care (ALC) bed costs approximately $730 per day , compared to $103 per day for home and community care. Ontario’s aging demographics make the issue increasingly urgent. Nearly one in five Ontarians is now over the age of 65 , and the senior population is expected to grow significantly over the next decade. OCSA is urging the government to immediately: Sustain home care through a renewed multi-year investment of $442 million investment annually, and predictable funding; Invest $150 million annually to stabilize Community Support Services and prevent service cuts; and Address workforce shortages by closing the wage gap facing community health workers, who earn 23 to 46 per cent less than their hospital counterparts. “Ontario cannot build its way out of an aging population with hospitals and long-term care beds alone,” Holloway said. “Care delivered at home and in the community is where people want to be, and it is the most cost-effective and compassionate approach for the health system.” About the Ontario Community Support Association The Ontario Community Support Association represents more than 200 not-for-profit organizations providing home care and community support services across the province. OCSA members deliver essential services that help people live independently, age at home, and reduce pressure on hospitals and long-term care. For more information visit www.ocsa.on.ca or @OCSATweets For media inquiries please contact: Karla Sealy (she/her) Manager of Communications 416-256-3010/1-800-267-6272, ext 242 karla.sealy@ocsa.on.ca
By Davina Yawson November 7, 2025
Toronto, ON – The Ontario Community Support Association (OCSA) welcomes the Government of Ontario’s announcement in the 2025 Fall Economic Statement of a $1.1 billion investment to protect and expand home care services. This significant commitment demonstrates government’s recognition of the vital role that home and community care plays in the province’s healthcare system. “The Ontario Community Support Association welcomes this significant investment in home care. Previous funding commitments have helped stabilize the sector, supporting a measurable reduction in staff turnover and fewer missed care visits. These improvements mean more Ontarians are receiving the care they need, when and where they need it. We encourage the government to continue to invest in programs like Hospital to Home and organizations that bring together home care, community support, and independent living services, which are essential to building a system that keeps people healthy, connected, and cared for at home.” — Lori Holloway, Chief Executive Officer, Ontario Community Support Association As the province looks ahead, OCSA stands ready to collaborate with the Ministry of Health and system partners to advance innovative models that integrate home care, community support, and independent living services. Together, these efforts will help build a sustainable, connected system that keeps people healthy and cared for at home. About the Ontario Community Support Association (OCSA) OCSA represents the full spectrum of organizations that deliver home and community support services across Ontario, helping people live independently and with dignity where they want to be—at home. Through advocacy, research, and member collaboration, OCSA works to strengthen the sector and build a more connected, person-centered health system. Media Contact: Karla Sealy Ontario Community Support Association Email: karla.sealy@ocsa.on.ca Website: www.ocsa.on.ca
More Posts