Presentation to Standing Committee on Social Policy on Bill 74 The People's Health Care Act
By Deborah Simon, CEO
I want to thank you for the opportunity to appear before this committee and to provide thep erspective of the not-for-profit home and community support services health sector on Bill 74, The People's Health Care Act.
DOWNLOAD FULL REPORT
My name is Deborah Simon and I am the CEO of the Ontario Community Support Association. OCSA represents nearly 240 not-for-profit agencies across the province who provide compassionate, high quality home care, community support services and independent living services to over one million Ontarians.
There are many organizations in your ridings that provide invaluable services to seniors and people with physical disabilities such as in-home nursing and personal support, Meals on Wheels, Alzheimer day programs, transportation to medical appointments or supportive housing.
Our sector is a key part in ending hallway health care as we offer over 25 health and wellness services that keep people healthy, living in their communities, and gets them discharged faster from hospitals. This includes the delivery of over 3 million meals, providing over 2 million rides and over 225,000 clients served in Adult day programs.
We know that the current model was not working for providers or clients. We share the conclusions in the first report by the Council that home and community care services haven’t grown fast enough, that caregivers are facing bigger and bigger challenges and that there is a clear need for a long-term capacity plan for the health system.
Our association supports the government’s goal of creating seamless transitions between hospitals and home and community care – and across the entire health system. We recognize that the government’s new vision of local Ontario Health Teams who support their patients throughout their journeys through the continuum of care, offers plenty of opportunity to strengthen collaboration between providers.
The proposed model definitely has the potential to enable stronger and more direct relationships between service providers that can translate into smoother care for clients. However we do have concerns regarding the inclusion of community support services and attendant care in the core basket of services, the role of not-for-profit delivery, the role of community governance and the need to address front-line worker shortages. We would like to share 5 recommendations with you.
The first is that Ontario Health Teams must incorporate a strong model of community governance and not-for-profit delivery of services. Shared community governance will ensure Ontario Health Teams understand the health needs of their communities. This knowledge is necessary to ensure that services are tailored to what a specific community actually needs as opposed to a one-size-fits-all solution that wastes taxpayer dollars. In addition, a strong shared community governance will ensure a strong focus on upstream services – including health promotion, social determinants of health and preventative health.
The important contributions not-for-profit home and community care bring the health system cannot be overstated. Its return on investment can be measured in many ways. For example, volunteers contribute over 3 million hours of service each year, providing a value of over $78 million for free to the health care system. We must ensure these important contributions are not lost in this system transformation.
Our second recommendation is that a list of core services Ontario Health Teams are expected to deliver across the province needs to be identified. Core services must include community support services and independent living, along with home care. Keeping people healthy at home and out of hospitals isn’t achieved through home care services alone. Last year, community support services and attendant care services enabled over a million individuals to thrive in their community.
Our third recommendation relates to health human resources. For any transformation to be successful it must include a plan to support and address the continuing shortage of frontline workers across the health system.
The current shortage of personal support workers (PSW) is having ripple effects across the entire health system. People are staying in hospitals longer or delaying the start of home care services due to the lack of qualified human resources. The government needs to implement a health human resource strategy to attract and retain PSWs, nurses and other care providers in the home and community care sector. Any strategy must include a plan to close the compensation gap for front-line workers between the home and community care sector and institutionalized care, such as hospitals and long-term care.
The government should also amend the Public Sector Labour Relations Transition Act to ensure it does not become a barrier to innovative service integrations. One way to do this is to return it to its pre-2006 application, ensuring it only applies to full organizational integrations.
Our fourth recommendation is that existing local collaborations should be leveraged to build Ontario Health Teams. Good work to build partnerships across sectors has already taken place at the local level in many parts of the province. Home and community care organizations are working directly with hospitals to encompass new models of care to streamline handovers and wrap services around patients. The sector has shown itself to be supportive of integration for the benefit of patient and client care, we caution against the strategy of reducing the number of providers arbitrarily.
Our last recommendation regards public accountability. OCSA recommends that the legislation be amended to ensure that the meetings of the board of governors of Ontario Health must be open to the public. In the administration and spending of public dollars there must be strong and open public accountability.
In closing, we are convinced we can utilize the strength of this sector to help government eliminate hallway health care. We call on the government to strengthen the relationship with our sector and ensure CSS and home care play a vital role in solving hallway medicine and build a better system for people that is based on a health and wellness approach.
With the appropriate supports, our sectors alleviate hallway medicine by keeping people healthy and out of hospitals in the first place and by shortening their stay by ensuring they have appropriate supports when discharged.
At this point I would welcome any questions to further explain the rationale behind our recommendations. Thank you.
Share
More Updates
With Ontario’s senior population expected to nearly double by 2046, the need for coordinated, community-based care has never been more urgent. OCSA’s latest policy paper outlines a practical roadmap for scaling Healthy Ageing Community Hubs—integrated models that deliver health, social, and housing supports to help older adults age safely at home. The paper identifies six key policy recommendations: integrated and flexible funding, expansion of existing models, streamlined regulation, digital health integration, empowered local leadership, and province-wide service mapping. These hubs are already demonstrating improved outcomes—from reduced hospital use to higher client satisfaction—but scaling them requires system-level action. This paper is a call to policymakers, health system leaders, and community organizations to build on what works.
TORONTO, May 30, 2025 - The Ontario Community Support Association (OCSA) is pleased to announce the appointment of Lori Holloway as its new Chief Executive Officer, effective June 30, 2025. A recognized leader in Ontario's health and community care sectors, Holloway brings over 20 years of experience driving system change, championing equitable access to care, and strengthening community-based services. Her appointment marks a full-circle moment—returning to OCSA after previously serving as Chief of Operations over a decade ago. Holloway's extensive leadership portfolio includes roles as CEO of Bellwoods Centres for Community Living, National Director of Health and Wellness at the Canadian Red Cross, and Interim CEO of CANES Community Care. She is known for her collaborative leadership style and proven ability to lead organizations through complexity while keeping people and purpose at the centre. "Lori is a values-driven leader with deep roots in our sector," says Steve Sherrer, Chair of the OCSA Board of Directors. "At a time when demand for home and community care is growing and the policy landscape is shifting, her strategic insight and operational expertise will be invaluable in advancing OCSA's mission. We're thrilled to welcome her back to the sector and this exciting role with the organization." Holloway takes over from outgoing CEO, Deborah Simon. "We extend our deepest gratitude to Deborah for her tireless dedication and lasting contributions," says Sherrer. "Thanks to her leadership, OCSA is well positioned to navigate the opportunities and challenges ahead." This leadership transition comes at an important time as OCSA calls for more support for the sector through its Everyone Needs Home and Community Care campaign. Through the campaign, all Ontarians are encouraged to visit www.everyoneneedscare.ca to learn more and to connect to their MPPs for better funding, visibility, and support for home and community care. About OCSA The Ontario Community Support Association (OCSA) champions a strong, sustainable home and community care sector in Ontario. The association represents over 220 not-for-profit organizations deliver high-quality services that help seniors, people with disabilities, and those with complex care needs remain independent in their homes and communities. These proactive and cost-effective services prevent unnecessary hospitalizations, emergency room visits and premature institutionalization. For more information visit www.ocsa.on.ca or @OCSATweets For media inquiries please contact: Karla Sealy (she/her) Manager of Communications 416-256-3010/1-800-267-6272, ext 242 karla.sealy@ocsa.on.ca
Toronto, ON — Today, on Personal Support Worker (PSW) Day , the Ontario Community Support Association (OCSA) proudly joins communities across the province in recognizing the extraordinary contributions of Personal Support Workers. PSWs are the backbone of Ontario’s home and community care system, providing essential support that enables people to live safely and independently at home. Each year on May 19th, PSW Day is an opportunity to show our deep appreciation for the dedication, compassion, and professionalism of these vital frontline workers. Whether helping seniors with daily tasks, supporting people with disabilities, or providing companionship to those facing isolation, PSWs deliver the care that’s needed—and the care that’s wanted—every single day. As Ontario faces a growing demand for home and community care, the role of PSWs has never been more important. OCSA continues to advocate for investments that will strengthen the PSW workforce, and this is part of the Everyone Needs Home and Community Care advocacy campaign. OCSA encourages all Ontarians to take a moment today to thank a PSW in their life. You can also visit www.everyoneneedscare.ca to learn more about how to support the people who provide essential care in your community. Happy PSW Day—and thank you to all the Personal Support Workers who make a difference every day.
